Technical Support
If you encounter technical issues such as app crashes while using "Island Combat Chronicles", please follow the steps below to troubleshoot:
1. Check whether your device has sufficient storage space and running memory. Insufficient storage space or memory may cause the app to run unstably or even crash. You can clear some unnecessary files or close other background running applications, and then restart "Island Combat Chronicles".
2. Make sure that your device's operating system is the latest version. Updates to the operating system usually include improvements to application compatibility and bug fixes, which may help solve app crash problems. You can enter the system settings of your device to check and install available updates.
If the above steps cannot solve the problem, please contact us: kercun@sohu.com. When contacting us, please describe in detail the specific situation of the crash, such as the operation steps, the error messages that appeared, etc., so that we can better locate and solve the problem.
Privacy Policy
"Island Combat Chronicles" respects and protects your privacy. This privacy policy aims to explain to you how we handle your personal information.
I. Information Collection
We only collect the device ID of your device. The device ID will be used to cooperate with third-party advertising partners so that we can track and analyze relevant data, and then improve our services, such as optimizing the performance of the app and reducing the occurrence of crashes. We will not collect other information that can directly identify your personal identity, such as your name, contact information, etc., unless you voluntarily provide it in specific business scenarios and with your explicit authorization.
II. Information Use
1. Service Provision: We use your registration information and game data to provide you with game services, including login verification, saving game progress, providing social interaction functions within the game, etc.
2. Personalized Recommendations: Based on your game data and preferences, we may recommend in-game activities, items or other related game content to you to enhance your gaming experience.
3. Data Analysis and Improvement: We will analyze the collected information to understand user behavior and game usage, so as to improve the performance, functions and user experience of the game. For example, we may optimize the interface design of the game, fix game bugs or add new game functions according to the results of data analysis.
III. Information Sharing
1. We will only share your personal information with third parties when permitted by law or with your explicit authorization. For example, we may cooperate with third-party service providers and entrust them to handle certain tasks related to game services, such as data analysis, customer support, etc. In such cases, we will require third parties to abide by strict confidentiality agreements to ensure the security of your information.
2. In some cases, such as company mergers, acquisitions or reorganizations, your personal information may be transferred to new owners. However, we will ensure that in such cases, the new owners will also comply with the provisions of this privacy policy and continue to protect your personal information.
IV. Information Storage and Security
1. We will store your personal information on secure servers and take appropriate technical and management measures to protect it from unauthorized access, use, modification or disclosure. For example, we will use encryption technology to encrypt the storage of sensitive information, restrict physical access to the data storage area, and regularly conduct audits and evaluations of data security.
2. Although we have taken various security measures, due to the openness and uncertainty of the Internet, information security risks cannot be completely excluded. Therefore, we recommend that you take appropriate personal information protection measures when using game services, such as setting strong passwords, regularly changing passwords, and not casually disclosing personal information.
V. Your Rights
1. You have the right to view and modify your personal information at any time. You can log in to your game account and perform relevant operations in the settings or personal profile page. If you find that your information is incorrect or needs to be updated, you can modify it by yourself.
2. You have the right to request us to delete your personal information. In some cases, such as when you no longer use our game services or you think that our processing of your information violates relevant laws and regulations, you can submit a deletion request to us. We will handle it according to relevant laws, regulations and the actual situation after receiving the request.
3. You have the right to restrict our processing of your personal information. For example, you can choose not to agree to our use of some of your information for personalized recommendations or data analysis. You can make relevant settings in the game settings or contact us to inform us of your wishes.
If you have any questions or suggestions about this privacy policy, or if you need to exercise the above rights, please contact us: kercun@sohu.com. We will serve you wholeheartedly and strive to protect your privacy rights and interests.